FAQ

How does it work?

We offer ready-to-eat plant-based meals. You can order before Friday 8 p.m. to receive your meals at home or at the office, Monday or Tuesday.


What is your delivery area?

We cover the greater Montreal area, North Shore, South Shore and all major cities in Quebec. Write to us in the chat or at info@pureprep.ca  to make sure we deliver to you!


What are your delivery time slots?

Monday between 2 p.m. and 9 p.m. and Tuesday between 10 a.m. and 5 p.m.

In the comment section at the checkout you can enter your delivery preference otherwise we will choose what is the most ecological.


Do you offer free shipping?

Yes for all orders over $ 99 or recurring plans. Otherwise the fees are $ 9 for the greater Montreal area.


What if I'm not home for the delivery?

We can advise you of our visit and leave meals outside your door. Note that your meals should be refrigerated as soon as possible. You have the option of adding an insulated box with an ice pack to keep your food cool for 24 hours for an additional charge of 5$.



How do I cancel my subscription?

You don't have to have a subscription. However, if you have one you can easily pause it directly from your online account or cancel it by contacting our customer service department at info@pureprep.ca.

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